Product safety
Report a Product Safety Incident
Compliance with EU Regulation 2023/988 (General Product Safety Regulation)
Use this form only to report safety-related concerns about Neo Spiro products.
What to report here:
Safety defects (e.g., malfunctions, design flaws posing risks).
Incidents where a product caused or could cause harm.
Non-compliance with EU safety standards.
Do NOT use this form for:
Refunds, returns, or warranty claims.
Complaints about product quality, delivery, or commercial disputes.
ℹ️ For non-safety issues, contact your retailer or point of purchase.
To help us address your concern:
Provide product details (e.g., model name, batch number) if available.
Describe the issue clearly, including when/where it occurred.
All submissions are processed in compliance with GDPR (EU 2016/679).